Shipping policy
Shop Sky LLC Shipping policy
Fulfillment and shipping availability
Shop Sky LLC works with multiple suppliers and fulfillment partners. Products may ship from different U.S. or international locations. A U.S. delivery address does not necessarily mean an item ships from a U.S. warehouse.
We offer shipping only where a lawful, supported service is available for the particular product and destination. Availability may vary by item, carrier, address, and country. We will not fulfill an order through a route we cannot lawfully support. If an unshipped order cannot be fulfilled, we will notify you and provide the refund required by applicable law.
Shop Sky remains your point of contact for order and delivery assistance, including orders fulfilled by a third party.
Processing and estimated delivery times
Processing covers preparing an order for dispatch. Transit begins after the carrier receives the package; creating a shipping label does not, by itself, mean an order has shipped. Business days are Monday through Friday, excluding applicable public holidays at the fulfillment origin or destination.
The following standard windows apply only to products whose listings expressly identify the corresponding, supplier-confirmed service:
| Confirmed service | Processing | Transit after dispatch | Estimated total |
|---|---|---|---|
| U.S. warehouse to eligible U.S. address, standard service | 1-3 business days | 3-5 business days | 4-8 business days |
| Overseas warehouse to eligible U.S. address, qualifying standard service | 1-3 business days | 10-15 business days | 11-18 business days |
| Other supplier-fulfilled U.S. orders | Item-specific estimate disclosed before purchase | Route-specific estimate disclosed before purchase | As disclosed before purchase |
| Delivery outside the United States | Varies by supplier and destination | Varies by supplier, carrier and destination | Estimate disclosed before purchase |
| Preorders, made-to-order products, freight, or oversized shipments | Separately disclosed production/dispatch schedule | Service-specific estimate | Separately disclosed before purchase |
These windows do not apply automatically to all vendors or countries. Where a listing identifies a different supported schedule, that schedule will be disclosed before purchase. We do not offer a single worldwide delivery timeframe. If a required item-specific estimate is unavailable, please contact us before ordering.
Weather, customs inspections, public holidays, remote delivery locations, and carrier disruptions can affect delivery. Estimates are not guaranteed arrival dates unless an express delivery guarantee is stated. This does not remove any delivery, cancellation, or refund rights provided by law. Any known extended processing period will be disclosed before purchase; later delays will be handled as described below.
Shipping charges and promotions
Shipping charges depend on the items ordered, fulfillment locations, package size and weight, destination, and selected service. Applicable shipping and handling charges will be displayed before payment. A single order may include charges for more than one fulfillment location; the amount you authorize at checkout is the amount charged for shipping.
We will not automatically charge your payment method for additional shipping after purchase. If an order requires a revised shipping arrangement or additional charge, we will explain the change and request your agreement. If we cannot fulfill the order on the agreed terms, we will address cancellation and refunds as required by law.
Free or discounted shipping applies only to the items, destinations, order thresholds, and services expressly included in the offer shown before purchase. It does not include import charges unless specifically stated. Expedited service, when offered, shortens the stated transit stage and does not eliminate processing unless expressly stated otherwise.
Separate packages and bundle packs
Orders containing products from different suppliers, including bundle packs, may arrive in separate packages on different dates. Each shipment may have its own tracking information. Receiving one package does not necessarily mean the entire order has arrived. We will not add a separate shipping fee merely because we split an order after you have paid.
If a bundle component is unavailable, we will explain the available options. We will not substitute a materially different item without your agreement. Refunds for affected components or bundles will follow the applicable order terms and law.
International shipping, customs, and import charges
International service is available only for supported products and destinations. Some U.S.-warehouse products are available for U.S. delivery only.
Cross-border shipments, including goods sent from overseas to a U.S. address, may require customs clearance. Duties, import taxes, brokerage fees, and other border charges may apply. Before purchase, we will disclose whether these charges are included, collected at checkout, or payable separately by the recipient. Recipient-paid charges apply only where disclosed and legally payable by the recipient. Shop Sky remains responsible for taxes and other obligations that applicable law places on the seller.
Where recipient-paid charges cannot be calculated in advance, we will disclose that additional charges may apply. We do not guarantee duty-free treatment or a particular customs-clearance period. We will not deliberately undervalue goods or falsely declare a commercial purchase as a gift.
You must provide reasonably required delivery and customs information. Shop Sky and its fulfillment partners remain responsible for their own shipping, documentation, tax, and trade-compliance obligations.
Restricted products and destinations
Certain products may be limited to ground service or excluded from particular destinations. These may include lithium batteries, portable power stations, battery-powered drones, fuels, aerosols, blades, and certain night-vision or other controlled equipment.
Shipping is subject to applicable transport rules, sanctions, export controls, import restrictions, and carrier requirements. We may request information needed for lawful fulfillment or decline an unsupported shipment. If we cancel an unshipped order, we will provide the refund required by law. Checkout availability does not override a legal restriction.
Tracking, addresses, and unsuccessful delivery
When tracking is available, we will provide shipment details through your order notification. Tracking may take time to show the carrier's first scan and may change when a local delivery partner takes over.
Please review your address, unit number, contact details, and any required delivery instructions before ordering. Contact us promptly about corrections. Changes may not be possible after an order enters fulfillment.
For an incorrect address, refused delivery, or unclaimed package attributable to the customer, any proposed redelivery charge or refund deduction must be lawful, previously disclosed where required, and supported by actual, reasonable costs. We will explain the available options. This does not restrict a lawful cancellation or withdrawal right. You will not be charged to correct an error caused by Shop Sky or its fulfillment partner.
Delays, cancellations, and refunds
For covered U.S. merchandise orders, we will ship within the stated shipment period. If no shipment period is stated, the applicable federal default is generally 30 calendar days after receipt of a properly completed order.
If we cannot ship within the applicable period, we will notify you promptly, explain the delay, provide a revised shipment date when reasonably available, and offer the required choice to accept the delay or cancel for a prompt refund. We will obtain consent where required and cancel and refund when required consent is not obtained. Supplier refund or investigation timelines do not replace your rights against Shop Sky.
Required refunds will include the amounts legally due for the affected unshipped merchandise, including applicable taxes and shipping charges. We will not substitute store credit for a refund that the law requires us to provide. Orders already dispatched will be handled under applicable delivery rights and our Return and Refund Policy.
Lost, damaged, incomplete, or misdelivered orders
Contact Shop Sky as soon as reasonably possible if a package is missing, damaged, incomplete, or delivered incorrectly. Include your order number, affected items, and any available photographs of the packaging or damage. Prompt notice helps us investigate; a request is not automatically rejected solely because it was not reported within an arbitrary short period.
We will review available evidence and coordinate with the fulfillment partner or carrier. A delivered tracking scan does not automatically resolve a genuine nonreceipt complaint. We will provide the replacement, refund, or other remedy required by the circumstances and applicable law. Purchasing optional shipping protection is not a condition of receiving remedies that the law requires.
Do not ship a damaged, defective, or recalled battery or battery-powered product back without obtaining appropriate return-shipping instructions.
Digital gift cards
Digital gift cards are delivered electronically to the email address designated during purchase and do not incur physical shipping charges. Payment or security review may affect delivery. Check your spam folder and contact us if your gift card does not arrive. Gift-card purchase and redemption terms are addressed separately.
Contact, consumer rights, and policy updates
For shipping assistance, use Shop Sky's published customer-service contact details at shopskyllc.com. Include your order number when available.
Nothing in this policy excludes or limits rights or liabilities that cannot lawfully be excluded or limited. Mandatory consumer laws in an applicable jurisdiction take priority over conflicting policy language. Our Return and Refund Policy applies alongside this policy and does not reduce mandatory legal rights.
The policy applicable when you place your order governs that order, subject to applicable law. Future updates apply to future orders and do not retroactively remove existing rights.